Due to a number of issues encountered with 3rd party outages over the weekend as well an internal issue, the Maze to Salesforce message queue is currently experiencing significant delays in processing of updates due to a large backlog of messages.
All messages will eventually be processed but it may take some time due to the backlog. Messages are processed in the order they were submitted.
The Business Systems team will continue to monitor the issue and provide daily updates until the queue has returned to normal. An accurate ETA is not available at this time.
Impact:
Information from Maze will not reach Salesforce in a timely matter and may take more than 24 hours.
Action for staff:
No action required. Business Systems will continue to monitor and provide daily updates.
Update:
Over the weekend the message queue has caught up significantly and the delay is currently 3 hours. Due to new requests incoming today this is not expected to reduce now but will do overnight.This service is now running within the accepted levels for normal use and no further notifications will be sent in relation to problem ID #320.
